Free shipping on all orders over $25 ($1.99-$2.99 flat shipping fee for all orders under $25)

Questions? We have answers!

Is your Biltong Kosher?
What Shchita/Kashrus is your meat?​​​​​​​​​​​​​​
How much does Shipping cost?
How should I store my Biltong?
What's the shelf life for an unopened bag of Biltong?
I like my meat hard, can I make it harder?
What's your return policy?
I have allergies, can I enjoy Biltong too?
When will my order ship?
When will my package be delivered?
Do you ship to Canada or Internationally?​​​​​​​​​​​​​​

    Is your Biltong Kosher?

    We are certified Glatt Kosher by the R.C.F. and the Aleph K. Please click here to view our Kashrus Certificates

    What Shchita/Kashrus is your meat?

    NOTE: While we generally only use CHK certified Glatt Kosher meat, with the unfortunate ongoing pandemic resulting in the shortage of CHK certified meat, as of Batch# 31 we are using Glatt Kosher L'mehadrin Chassidishe Schita meat under the certification of Rabbi Weissmandl.  ​​​​​​​

    We will update our website and communicate to our customers once we are able to obtain CHK certified meat again.

    How much does Shipping cost?

    We offer free shipping to the US via the US Post Service for all orders over $25, and a small shipping fee of $1.99-$2.99 for orders under $25 to help cover the cost of shipping.

    And due to customer demand, we also offer buyer paid shipping to Canada,  Israel and the UK (you may be required to pay VAT).​​​​​​

    How should I store my Biltong?

    if you haven't finished it within 10 minutes of opening, reseal and consume within 2-3 days. Store in the fridge when in doubt or for periods longer than 2+ days.​​​​​​​

    What's the shelf life for an unopened bag of Biltong?

    Really? you're going to store Biltong on a shelf?? 

    We include a Mylar bag to absorb the oxygen in the package preventing the Biltong from going fuzzy, as long as the bag has never been opened, Biltong can be stored in a cool dry place for 3-6 months. However when in doubt, store in the fridge/freezer.​​​​​​​

    I like my meat hard, can I make it harder?

    We love us some Soft Biltong with a bite, however if you like chewing until your jaw is sore, leaving the bag open overnight will allow the Biltong to continue drying and will harden.​​​​​​​

    What's your return policy?

    We want you to be happy and we pride ourselves on making a pretty kick-tush product. So, if for any reason you are not 100% satisfied and craving more great Biltong, let us know within two days of receiving your Biltong and we'll issue a refund or send a replacement at no charge. 

    I have allergies, can I enjoy Biltong too?

    Absolutely! 

    Although we may be NUTS for selling the best Biltong on this side of the Atlantic for so cheap, our Biltong is completely Nut free.

    Unless you're allergic to Delicious meat or freshly ground spices, Biltong is perfect for you because we're...

    • Dairy Free
    • Fish Free
    • Egg Free
    • Soy Free
    • Nut Free
    • Dust Free
    • Pollen Free

    When will my order ship?

    We ship as fast as possible (usually within 3-5 days of your order being placed), and in the unlikely event that we have some Biltong in stock, we will ship same or next business day

    Keep in mind that we do not ship on holidays or weekends.

    If you sign up for our subscription, your order will process on the renewal date and will be handled as a regular order.

    When will my package be delivered?

    We ship all our orders First Class or Priority mail via the USPS which normally takes 2-3 business days. We include tracking for all our shipments, you will receive an email when your shipment has been dropped off which will include the tracking details.

    Do you ship to Canada or Internationally?

    We generally don't ship outside the continental US, however due customer demand in Israel and Canada, we have added the ability to checkout and select shipping type for Canadian and Israeli delivery addresses. If you'd like us to ship to you and you reside outside of the Continental US, Canada or Israel - Because we're awesome, drop us a message on WhatsApp or an email at info@thegrubcompany.com and we will make every effort to accommodate our amazing customers.